Refund and replacement policy

Check the order promptly

Please review delivery details soon after you receive them. Problems are easier to investigate when they are reported with the original order message and the relevant account entry.

When a replacement may apply

If delivered details materially differ from what was agreed, or a supplied item cannot be accessed at the time of delivery verification, we may review the item for replacement.

When a refund may apply

A refund may be considered when an agreed product cannot be supplied and no acceptable replacement is available. Digital delivery means completed and correctly supplied orders are generally not treated like unused physical goods.

What we need from you

Provide the selected package, order conversation, affected item and a short description of the problem. Do not publish credentials publicly when asking for support.

Abuse and policy violations

We may decline claims connected to misuse, unauthorised activity, resale contrary to the agreed terms, or changes made after delivery that prevent us from verifying the original condition.